We develop AI Chabots for

Customer Support Sales 24/7 Assistance E-Commerce Lead Generation Marketing User Engagement Websites Automation

Australian Retail Chatbots

Cutting-Edge Generative AI Chatbots, Your Data Stays 100% in Australia

Elevate your business communication with our cutting-edge AI chatbot solutions. Specialising in advanced AI engines like ChatGPT, Claude, and Gemini, we offer custom chatbot development that integrates seamlessly with your website. Our Australian team trains these retail chatbots using your specific data, ensuring personalised, intelligent, and efficient customer interactions. Step into the future of customer engagement with a chatbot that truly understands your business needs and your clients.

Say goodbye to the frustrating, robotic chatbots

Move beyond basic automation and step into a world of intelligent customer engagement powered by DIGITALON AI Chatbots. Our bots don’t just interact, they comprehend and anticipate, making every conversation feel human-like and productive. DIGITALON AI ChatBots are equipped to handle a variety of customer service scenarios, from simple FAQs to complex enquiries, reducing the workload on your human customer service team. They can also escalate more complex issues to human agents when necessary, ensuring a seamless transition and maintaining customer satisfaction.

What is an AI chatbot?

An AI chatbot is a program that can chat with people like a real person. It understands and responds to questions or requests using advanced Artificial Intelligence technology. Unlike regular chatbots that use fixed answers, AI chatbots can come up with more flexible and natural responses based on the information they have learned.

Tailoring Retail Chatbots with Your Unique Data

Our chatbot development approach is highly customised. We integrate our AI with the essence of your business by training it using your unique data. This encompasses documents, content from your website, and other vital materials that define your company’s identity. This ensures the chatbot not only speaks in your brand’s voice but also reflects your brand’s ethos, expertise, and values. The outcome is a chatbot that delivers interactions that are precise, efficient, and closely aligned with your audience, providing a personalised and engaging user experience.

Your Data is Safe and Sound in Australia

At DIGITALON, we understand that data security and privacy are top priorities for Australian businesses. That’s why we’ve built our state-of-the-art AI technology stack on a secure, Australian-based virtual private cloud. Our data centers are located right here in Sydney and Melbourne, ensuring that your sensitive information never leaves the country. Enjoy the benefits of artificial intelligence while knowing your data is safe and secure, right here at home.

All AI software and data remain within the Australian cloud

Compliant with Australian regulations

Multi-layered firewalls and strict access control

Encrypted sensitive data in databases

More Than Just a Chatbot: Automate Your Business

Imagine a system where your AI chatbot seamlessly handles customer enquiries, books appointments, and updates your CRM in real time. Automatically schedule meetings from chat interactions, track leads in your CRM effortlessly, and trigger personalised email campaigns based on customer behaviour. This intelligent integration streamlines your workflows, allowing you to focus on what matters most—growing your business.

website

CRM Automation

Effortlessly manage and track leads in your CRM with real-time updates and smart automation.

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Personalised Marketing

Deliver targeted email campaigns tailored to customer behaviour for better engagement and results.

support

Automated Booking

Automatically schedule appointments and manage bookings directly from chat conversations.

AI Chatbot Demo for eCommerce

Our AI chatbot for e-commerce acts as a virtual customer service assistant, offering instant responses to common queries such as product recommendations, order tracking, shipping options, and return policies. In this demo, the chatbot has been specifically trained with data from the Retirement Gift Shop , ensuring it can answer FAQs related to available products, shipping, return policies, and more. If a user asks a question outside of its training scope, the chatbot is programmed to redirect the enquiry to human support team.

Demo Data: Retirement Gift Shop


The Premium Photo Book
, beautifully crafted by MILK in Auckland, presents a luxurious choice for those seeking the perfect retirement gifts. Available in both premium leather and high-quality fabric covers, this photo book is a testament to sophisticated design and enduring craftsmanship. It embodies a unique combination of elegance, durability, and personalization, making it an ideal keepsake to celebrate the conclusion of a professional journey. 

View details at  https://retireon.com.au/shop/retirement-gifts-premium-photo-book

This unique gift voucher is the perfect choice as far as retirement gifts go. It offers the lucky recipient the freedom to select from an extensive array of experiences across the globe. Tailored for those embarking on their retirement adventure, this voucher allows them to browse and choose their ideal experience at their leisure.

Whether it’s a dream trip or a new adventure, the flexibility and convenience of this voucher make it an unforgettable gift. Plus, with no expiry date, it’s a timeless opportunity for retirees to explore, indulge, and make their post-work years truly remarkable.

View details at https://retireon.com.au/shop/retirement-gifts-bucketlist-experience

We offer a 30-day return policy for most items. Products must be in their original condition with tags attached. To initiate a return, please log into your account and select the “Return an Item” option under the relevant order.

We offer gift wrapping services for a small additional fee. You can select this option during the checkout process and even include a personalized message.

We ship to many countries worldwide. International shipping rates and delivery times vary depending on the destination. You can see available shipping options and costs during the checkout process.

Standard shipping typically takes 3-5 business days within Australia. Express shipping options are available at checkout for faster delivery.

If your order hasn’t shipped yet, you can request changes or cancellation by contacting our customer service team as soon as possible. Please note that once an order has been shipped, it cannot be cancelled.

You can track your order by logging into your account and visiting the “Order History” section. Alternatively, you can use the tracking number provided in your shipping confirmation email on our website or the carrier’s website.

Please contact our customer service team within 48 hours of receiving the package. Provide your order number and photos of the damaged item, and we’ll arrange a replacement or refund.

We accept major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and Apple Pay. All transactions are securely processed.

We have a rewards program where you earn points on every purchase. These points can be redeemed for discounts on future orders. You can sign up for free on our website or during the checkout process.

You can update your account information by logging into your account on our website and navigating to the “Account Settings” or “Profile” section. Here you can modify your personal details, shipping addresses, and payment methods.

Leading Retail Chatbot Solutions in Australia

Discover real-world applications of retail chatbots across various industries and see how they can transform and optimise essential business processes.

Customer Service Chatbots

Efficiently handle enquiries, provide instant responses, resolve common issues, and escalate complex cases, ensuring a seamless and satisfying customer experience.

E-commerce Chatbots

Assist customers in real-time by answering queries, recommending products, processing orders, and providing personalised shopping experiences, enhancing customer satisfaction and increasing sales.

Tradesmen Business Chatbots

Boost tradie services with chatbots that schedule appointments, provide quotes, answer service enquiries, and offer real-time updates on job status, improving customer communication and satisfaction.

Appointment Booking Chatbots

Efficiently schedule appointments by interacting with users, handling enquiries, confirming availability, sending reminders, and providing real-time updates.

Real Estate Chatbots

Enhance real estate services with chatbots that can answer property enquiries, schedule viewings, provide virtual tours, and assist with the buying or renting process.

Hospitality Chatbots

Improve guest services in the hospitality industry with chatbots that handle room bookings, provide local recommendations, manage guest requests, and offer concierge services.

Fitness and Wellness Chatbots

Support health goals with fitness and wellness chatbots that provide workout plans, track progress, offer nutritional advice, and motivate users with personalised coaching.

Restaurant Reservation Chatbots

Optimise restaurant operations with chatbots that handle reservations, manage waitlists, provide menu information, and offer personalised dining recommendations, enhancing the customer experience.

Technical Support Chatbots

Boost technical support with chatbots that troubleshoot issues, provide step-by-step guides, offer software updates, and escalate complex problems to human agents.

Educational Chatbots

Support students and educators with educational chatbots that provide tutoring, answer course-related questions, assist with homework, and deliver personalised learning experiences.

Government Service Chatbots

Improve citizen services with government chatbots that provide information on public services, assist with applications, handle enquiries, and offer real-time updates on service status.

Survey and Feedback Chatbots

Gather valuable insights with chatbots designed to conduct surveys and collect feedback, providing real-time analysis and helping businesses improve their services and products.

Custom AI Chatbot Plans

Explore our AI chatbot plans designed for Australian businesses of all sizes. Choose the plan that suits your needs or contact us to customise a solution.
AI chat bot talking to user. Using artificial intelligence chat technology. Smartphone with AI app

BASIC

Get started with essential features to automate customer interactions & support

Custom AI chatbot development
Website deployment included
Hosted on Australian cloud servers
Regular security updates & maintenance
AI model usage included
200 chats per month
Up to 50 FAQs supported
Chatbot conversation on laptop screen app interface with artificial intelligence technology

STANDARD

Advanced features for increased capacity and enhanced integrations

Everything in BASIC plan
500 chats per month
Up to 300 FAQs supported
Chat history saved for 1 month
Analytics for chatbot interactions Help Icon
More features available (extra fee)
Efficient Task Management with AI: Leveraging Conversational Technology for Optimization

ENTERPRISE

Fully customised AI solution with enterprise-grade features & scalability

Real-time chat with human handover
Integrations with CRM & other systems
Custom workflows and automation Help Icon
Social media messaging integraion Help Icon
Multi-language support
Voice assistant integration
Dedicated server hosting
Compliant with Australian data laws
Priority support with dedicated manager
PoC project available

Questions about Retail Chatbots?

Unlike traditional rule-based chatbots that follow rigid scripts, our AI chatbots leverage advanced natural language processing powered by leading Generative AI models like ChatGPT, Claude, Gemini, Llama, Amazon Bedrock, and Azure AI models. This enables them to understand context, learn from interactions, and deliver natural, human-like responses rather than simply matching predefined keywords. They are capable of handling complex queries, adapting to new scenarios, and maintaining meaningful conversations, while continuously improving as they learn from your business data.

The development and deployment time typically varies based on the complexity of the chatbot. Most projects for BASIC/STANDARD plans are completed within 2-3 weeks on average, though integrations with other systems may require additional time.

The chatbot is customised by using your specific business content, such as documents and website information, to tailor its responses. We adjust the chatbot’s conversational flows to match your services and typical customer inquiries.

Your chatbot data is exclusively stored in enterprise-grade Australian data centers, with primary facilities in Sydney, Melbourne, or Canberra. If you have a specific preference, you can choose a particular location for your data storage to meet your business or compliance needs.

We ensure the security and privacy of customer conversations by using encryption for all data transfers and storage. Our chatbots are hosted on secure, Australian-based cloud servers, compliant with local regulations. Additionally, we implement multi-layered security measures, such as firewalls, access controls, and regular security updates, to protect against unauthorized access and ensure that customer data remains confidential.

For businesses handling sensitive data, we offer additional security features such as:

  • Custom data masking rules
  • Automatic PII (Personally Identifiable Information) detection and redaction
  • Compliance with industry-specific regulations

When the AI Chatbot encounters complex customer enquiries it cannot resolve on its own, it typically escalates these queries to a human representative. This ensures that more complex or nuanced issues are handled with the necessary expertise and personal touch, maintaining high-quality customer service.

Yes, our AI chatbots can seamlessly integrate with your CRM, email marketing tools, and other existing systems to provide a streamlined workflow. For such integrations, we offer custom quotes tailored to your unique requirements.

Yes, simple updates to the existing content are covered at no additional cost. However, if you’d like to add new content or features, a custom quote will be provided based on your specific requirements.

Our pricing is structured based on the plan you choose and the number of chats. Each plan covers a set chat volume, with BASIC and STANDARD handling smaller volumes, while the ENTERPRISE plan supports higher volumes and advanced features. If you exceed the chat limit for your chosen tier, additional chats are charged at $1 per chat. Custom quotes are available for specific features or higher volume requirements.

Yes, we fully customise the chatbot’s appearance to align with your brand by incorporating your logo, colours, and other design elements, ensuring it seamlessly fits with your business’s identity.

Yes, the AI Chatbot can support multiple languages and be localised for specific regions. This allows businesses to provide customer service and interact with users in their native language, enhancing user experience and broadening the reach of the business to a global audience. Localisation also includes adapting the chatbot’s responses to regional nuances and cultural contexts, ensuring more effective and relevant communication.

Yes, the chatbot is designed to handle multiple conversations at once without any drop in performance. It can engage with several customers simultaneously, ensuring quick and efficient responses, no matter the volume of enquiries.

We offer 100% Australian-based ongoing support and maintenance to ensure your chatbot operates smoothly. This includes regular software updates, security patches, and performance monitoring. For troubleshooting or adjustments, our support team is readily available. Depending on your plan, we also provide content updates and system integration support. For higher-tier plans, priority support and a dedicated account manager are available to assist with more complex needs.

100% Australian support

Our AI support team is entirely based in Australia, ensuring that you receive fast, personalised assistance from experts who understand your unique business needs and the local market. When you partner with DIGITALON for your AI solutions, you can count on responsive, knowledgeable support from our dedicated team, helping you maximise the value of your AI investments and achieve your goals with confidence.
Female Customer Support Operator
Using the intelligence of a laptop to interact with an artificial intelligence. Innovative automation technology.

Effortless Integration: From Development to Deployment

At DIGITALON, we handle everything, seamlessly integrating your retail chatbot into your website swiftly and efficiently. No development expertise is required – just choose your plan, relax, and watch your chatbot come to life, ready to engage customers and enhance your business. Enjoy a stress-free integration with DIGITALON

Browse Your Users' Chats with Ease

Dive into your users’ conversations with our intuitive Chat History Browser, a powerful feature built right into our chatbot platform. Effortlessly access, search, and analyse your users’ chat history, gaining valuable insights to optimise your chatbot’s performance and enhance the user experience. With the ability to filter chats, identify patterns, and export data, you’ll have everything you need to make data-driven decisions and keep your users engaged like never before.

AI robot frame technology, abstract futuristic tech design with blank space

Harnessing Advanced Generative AI Technologies for Retail Chatbots

We harness the potential of leading Generative AI platforms like OpenAI ChatGPT, Google Gemini, Amazon Bedrock, and Anthropic Claude to develop chatbots that are exceptionally intelligent. Our chatbots transcend basic scripted interactions by learning, adapting, and evolving, effectively becoming an integral part of your brand and the ultimate customer assistant. Leveraging our cutting-edge AI technology, these chatbots can comprehend and respond to your business needs, offering relevant and insightful replies. This adaptability enables them to perform a variety of tasks, from answering customer inquiries to providing personalised recommendations, all while continuously learning and improving with each interaction.

Top Australian AI Agency With Experience

At DIGITALON, we’re pioneers in artificial intelligence, delivering transformative solutions across Australia. Our award-winning agency excels in a broad spectrum of AI services, fine-tuned for today’s business needs. Starting with the ambition to blend AI seamlessly into business processes, we now proudly provide a wide array of AI-driven solutions. Our team of experts is not just proficient in AI technology; they are also seasoned professionals in marketing and web technologies, ensuring that our solutions are not only technologically advanced but also market-relevant and user-friendly.

Get Smart, Grow Fast with DIGITALON AI Chatbots

Upgrade to DIGITALON's intelligent chatbots and take your business to new heights. Get started today and experience the power of AI-driven conversations.

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