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An AI chatbot is a program that can chat with people like a real person. It understands and responds to questions or requests using advanced Artificial Intelligence technology. Unlike regular chatbots that use fixed answers, AI chatbots can come up with more flexible and natural responses based on the information they have learned.
Imagine a system where your AI chatbot seamlessly handles customer enquiries, books appointments, and updates your CRM in real time. Automatically schedule meetings from chat interactions, track leads in your CRM effortlessly, and trigger personalised email campaigns based on customer behaviour. This intelligent integration streamlines your workflows, allowing you to focus on what matters most—growing your business.
Effortlessly manage and track leads in your CRM with real-time updates and smart automation.
Deliver targeted email campaigns tailored to customer behaviour for better engagement and results.
Automatically schedule appointments and manage bookings directly from chat conversations.
Efficiently handle enquiries, provide instant responses, resolve common issues, and escalate complex cases, ensuring a seamless and satisfying customer experience.
Assist customers in real-time by answering queries, recommending products, processing orders, and providing personalised shopping experiences, enhancing customer satisfaction and increasing sales.
Boost tradie services with chatbots that schedule appointments, provide quotes, answer service enquiries, and offer real-time updates on job status, improving customer communication and satisfaction.
Efficiently schedule appointments by interacting with users, handling enquiries, confirming availability, sending reminders, and providing real-time updates.
Enhance real estate services with chatbots that can answer property enquiries, schedule viewings, provide virtual tours, and assist with the buying or renting process.
Improve guest services in the hospitality industry with chatbots that handle room bookings, provide local recommendations, manage guest requests, and offer concierge services.
Support health goals with fitness and wellness chatbots that provide workout plans, track progress, offer nutritional advice, and motivate users with personalised coaching.
Optimise restaurant operations with chatbots that handle reservations, manage waitlists, provide menu information, and offer personalised dining recommendations, enhancing the customer experience.
Boost technical support with chatbots that troubleshoot issues, provide step-by-step guides, offer software updates, and escalate complex problems to human agents.
Support students and educators with educational chatbots that provide tutoring, answer course-related questions, assist with homework, and deliver personalised learning experiences.
Improve citizen services with government chatbots that provide information on public services, assist with applications, handle enquiries, and offer real-time updates on service status.
Gather valuable insights with chatbots designed to conduct surveys and collect feedback, providing real-time analysis and helping businesses improve their services and products.
Get started with essential features to automate customer interactions & support
Advanced features for increased capacity and enhanced integrations
Fully customised AI solution with enterprise-grade features & scalability
Unlike traditional rule-based chatbots that follow rigid scripts, our AI chatbots leverage advanced natural language processing powered by leading Generative AI models like ChatGPT, Claude, Gemini, Llama, Amazon Bedrock, and Azure AI models. This enables them to understand context, learn from interactions, and deliver natural, human-like responses rather than simply matching predefined keywords. They are capable of handling complex queries, adapting to new scenarios, and maintaining meaningful conversations, while continuously improving as they learn from your business data.
The development and deployment time typically varies based on the complexity of the chatbot. Most projects for BASIC/STANDARD plans are completed within 2-3 weeks on average, though integrations with other systems may require additional time.
The chatbot is customised by using your specific business content, such as documents and website information, to tailor its responses. We adjust the chatbot’s conversational flows to match your services and typical customer inquiries.
Your chatbot data is exclusively stored in enterprise-grade Australian data centers, with primary facilities in Sydney, Melbourne, or Canberra. If you have a specific preference, you can choose a particular location for your data storage to meet your business or compliance needs.
We ensure the security and privacy of customer conversations by using encryption for all data transfers and storage. Our chatbots are hosted on secure, Australian-based cloud servers, compliant with local regulations. Additionally, we implement multi-layered security measures, such as firewalls, access controls, and regular security updates, to protect against unauthorized access and ensure that customer data remains confidential.
For businesses handling sensitive data, we offer additional security features such as:
When the AI Chatbot encounters complex customer enquiries it cannot resolve on its own, it typically escalates these queries to a human representative. This ensures that more complex or nuanced issues are handled with the necessary expertise and personal touch, maintaining high-quality customer service.
Yes, our AI chatbots can seamlessly integrate with your CRM, email marketing tools, and other existing systems to provide a streamlined workflow. For such integrations, we offer custom quotes tailored to your unique requirements.
Yes, simple updates to the existing content are covered at no additional cost. However, if you’d like to add new content or features, a custom quote will be provided based on your specific requirements.
Our pricing is structured based on the plan you choose and the number of chats. Each plan covers a set chat volume, with BASIC and STANDARD handling smaller volumes, while the ENTERPRISE plan supports higher volumes and advanced features. If you exceed the chat limit for your chosen tier, additional chats are charged at $1 per chat. Custom quotes are available for specific features or higher volume requirements.
Yes, we fully customise the chatbot’s appearance to align with your brand by incorporating your logo, colours, and other design elements, ensuring it seamlessly fits with your business’s identity.
Yes, the AI Chatbot can support multiple languages and be localised for specific regions. This allows businesses to provide customer service and interact with users in their native language, enhancing user experience and broadening the reach of the business to a global audience. Localisation also includes adapting the chatbot’s responses to regional nuances and cultural contexts, ensuring more effective and relevant communication.
Yes, the chatbot is designed to handle multiple conversations at once without any drop in performance. It can engage with several customers simultaneously, ensuring quick and efficient responses, no matter the volume of enquiries.
We offer 100% Australian-based ongoing support and maintenance to ensure your chatbot operates smoothly. This includes regular software updates, security patches, and performance monitoring. For troubleshooting or adjustments, our support team is readily available. Depending on your plan, we also provide content updates and system integration support. For higher-tier plans, priority support and a dedicated account manager are available to assist with more complex needs.
Dive into your users’ conversations with our intuitive Chat History Browser, a powerful feature built right into our chatbot platform. Effortlessly access, search, and analyse your users’ chat history, gaining valuable insights to optimise your chatbot’s performance and enhance the user experience. With the ability to filter chats, identify patterns, and export data, you’ll have everything you need to make data-driven decisions and keep your users engaged like never before.
Upgrade to DIGITALON's intelligent chatbots and take your business to new heights. Get started today and experience the power of AI-driven conversations.
