AI Chabot Demos
Explore our diverse range of AI chatbot demos tailored to meet various business needs. These demos highlight chatbots capable of handling customer enquiries, offering product recommendations, processing orders, and providing real-time support. Discover how our chatbot scenarios can transform your business interactions, improving efficiency and customer experience.
eCommerce Chatbot
An AI chatbot for e-commerce acts as a virtual customer service assistant, offering instant responses to common questions like product availability, order tracking, shipping options, and return policies. It can guide customers through the purchasing process, provide personalised product recommendations, and handle post-purchase support such as tracking deliveries and starting returns.
Demo Data
This demo chatbot is trained using the FAQ data provided below.
How can I track my order
You can track your order by logging into your account and visiting the “Order History” section. Alternatively, you can use the tracking number provided in your shipping confirmation email on our website or the carrier’s website.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original condition with tags attached. To initiate a return, please log into your account and select the “Return an Item” option under the relevant order.
How long does shipping usually take?
Standard shipping typically takes 3-5 business days within Australia. Express shipping options are available at checkout for faster delivery.
Do you offer international shipping?
Yes, we ship to many countries worldwide. International shipping rates and delivery times vary depending on the destination. You can see available shipping options and costs during the checkout process.
I received a damaged item. What should I do?
We’re sorry to hear that. Please contact our customer service team within 48 hours of receiving the package. Provide your order number and photos of the damaged item, and we’ll arrange a replacement or refund.
How can I change or cancel my order?
If your order hasn’t shipped yet, you can request changes or cancellation by contacting our customer service team as soon as possible. Please note that once an order has been shipped, it cannot be cancelled.
Do you offer gift wrapping?
Yes, we offer gift wrapping services for a small additional fee. You can select this option during the checkout process and even include a personalized message.
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and Apple Pay. All transactions are securely processed.
How can I update my account information?
You can update your account information by logging into your account on our website and navigating to the “Account Settings” or “Profile” section. Here you can modify your personal details, shipping addresses, and payment methods.
Do you have a loyalty program?
Yes, we have a rewards program where you earn points on every purchase. These points can be redeemed for discounts on future orders. You can sign up for free on our website or during the checkout process.
FAQ Chatbot
Our AI chatbots efficiently manage frequently asked questions, reducing the workload for human agents and enhancing response times.
FAQ Data for Demo
This demo chatbot is trained using the FAQ data provided below. Feel free to test how it handles inquiries related to this information.
What kind of businesses can benefit from the DIGITALON AI Chatbot?
The DIGITALON AI Chatbot is versatile and can benefit a wide range of businesses, including retail, hospitality, healthcare, education, and more. It’s particularly useful for any business looking to enhance customer service, streamline enquiries, and provide instant support.
How is the chatbot customised with my business's unique data?
The chatbot is customised with your business’s unique data by analysing your specific content, tailoring the bot’s conversational flows to align with your business services and customer queries, and integrating it with your existing systems for seamless functionality and data synchronisation.
How does the AI Chatbot deal with complex customer enquiries that it cannot resolve on its own?
When the AI Chatbot encounters complex customer enquiries it cannot resolve on its own, it typically escalates these queries to a human representative. This ensures that more complex or nuanced issues are handled with the necessary expertise and personal touch, maintaining high-quality customer service.
Can the AI Chatbot support multiple languages or be localised for specific regions?
Yes, the AI Chatbot can support multiple languages and be localised for specific regions. This allows businesses to provide customer service and interact with users in their native language, enhancing user experience and broadening the reach of the business to a global audience. Localisation also includes adapting the chatbot’s responses to regional nuances and cultural contexts, ensuring more effective and relevant communication.
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