What is SMTP?
An SMTP (Simple Mail Transfer Protocol) server is an application that is behind email communication. Without an SMTP server, your website (eg., contact form on your website) cannot send an email to you. In other words, you cannot receive enquiry messages sent by your website visitors.
On your website, DIGITALON has set up a default email system that may use a different domain from your email domain. The main problem of this default system is low deliverability – the emails sent from your website may end up in spam folders of recipients. In order to avoid it, we recommend you configure the SMTP on your website.
Why do I need to configure it?
The SMTP configuration requires your email authentification details (eg., ID and Password). This means that you will need to share the authentification details with us if you ask us to configure it. In particular, if you use Gmail as part of Google Workspace (formally G-Suite), you will need to share with us the Google Workspace admin account details. This may become an issue in your organisation.
The best way to resolve the issue is for you to configure it by yourself. To this end, please follow the next steps.
How to set up SMTP – General
Step 1: Log in to your website
We have already provided you with the website login details. If you do not remember them, please contact us.
Step 2: Click “Post SMTP” on the left-bar menu
Step 3: Click “Start the Wizard” button, and then follow the wizard steps
- To find out your SMTP server details (eg., outgoing server details), please reach out to your email service provider. Ask them where to find SMTP setting details.
- For Gmail, the configuration is more complicated. We recommend you to follow the steps described in this article – Gmail SMTP setup
How to set up SMTP if your emails are hosted by DIGITALON
Step 1: Log in to your website
We have already provided you with the website login details. If you do not remember them, please contact us.
Step 2: Click “Post SMTP” on the left-bar menu
Then click on the blue “Start the Wizard” button
Step 3: Enter your business name and email address
Then scroll down and click on “Next”.
Step 4: Outgoing Mail Server Hostname
Enter ” secure.emailsrvr.com ” into the field. Then scroll down and click on “Next”.
Step 5: Connectivity Test
Select “SMTP – emailsrvr.com:465” and “Authentication Password” as shown in the screenshot below. Then scroll down and click on “Next”.
Step 6: Authentication
Enter your username and password. Then scroll down and click on “Next”.
SMTP Configuration Service by DIGITALON
If you find the SMTP setting difficult, DIGITALON can configure it on your behalf. We may charge our hourly rate of support for the configuration, depending on the web design package you have purchased from us. The work usually takes less than one hour. Please contact us if you need our help.
