Connect with your Australian audience using a voice they’ll instantly trust. Our library features a diverse range of lifelike AI voices, each with a unique local accent and style. Explore the samples below to find the perfect sound for your project.
Imagine a system where your AI call agent flawlessly handles inbound and outbound calls 24/7. It can answer customer questions, qualify leads, book appointments, and update your CRM in real time, all through natural, human-like conversation. Automatically transfer call summaries and outcomes to your CRM, trigger follow-up actions based on call content, and streamline your entire sales and support process. This intelligent automation frees up your team to focus on what matters most—growing your business.
Instantly log call details, summaries, and outcomes in your CRM. Keep your customer records perfectly up-to-date and trigger automated workflows based on real-time call data.
Your AI agent can ask targeted questions to qualify leads over the phone, scoring them based on your criteria and routing high-value prospects directly to your sales team.
Empower your customers to book, reschedule, or cancel appointments anytime over the phone. Your AI agent seamlessly manages your calendar without any human intervention.
AI voice agents provide instant responses, handle FAQs, and escalate complex issues, ensuring a seamless customer experience.
Identify customer needs in real-time and route calls accordingly—whether to a live agent, FAQ system, or central email.
Boost technical support with AI phone agents that troubleshoot issues, provide step-by-step guides, offer software updates, and escalate complex problems to human agents.
Answer incoming calls, greet customers, and intelligently direct them to the right department or live agent.
Assist customers with placing orders, tracking shipments, and handling order modifications over the phone.
Optimise restaurant operations with AI call agents that handle reservations, manage waitlists, provide menu information, and offer personalised dining recommendations, enhancing the customer experience.
AI call agents handle enquiries, take messages, and route calls to the right department.
AI-powered phone agents schedule, confirm, and manage bookings, reducing manual work and missed appointments.
Automatically engage potential customers, gather key details, and qualify leads before forwarding them to your sales team.
For essential features to automate your customer calls
Streamline your workflow with powerful CRM or booking automation
For large-scale operations requiring custom, enterprise-grade solutions
Our AI agents use a new, dedicated number for seamless system integration. To continue using your main business number, you simply forward it to this new AI line—a quick process we can help with. Please be aware that this requires maintaining service for both your original number with your provider and the new AI line.
You will select your own phone number through our trusted telephony partner. This is to ensure compliance with Australian regulations, which require the number to be registered to your official business identity.
We provide a step-by-step guide to set up an account, select from a broad range of Australian local numbers for each state and national toll-free options, and then grant our team delegated access. This approach ensures regulatory compliance while we handle the technical setup.
Unlike traditional IVR systems or rule-based phone assistants that follow rigid scripts, our AI call agents use advanced natural language processing to engage in human-like, dynamic conversations. Powered by leading AI models, they understand context, learn from interactions, and respond intelligently rather than simply matching predefined keywords.
Our AI call agents can handle complex queries, route calls based on real-time needs, take messages, book appointments, and even escalate issues when necessary. They continuously adapt and improve, ensuring a seamless and efficient caller experience while reducing operational costs and improving customer satisfaction.
Our AI call agents are customised using your business-specific data, such as documents, FAQs, and website information, to provide accurate and relevant responses. We tailor conversational flows to match your services, typical customer enquiries, and industry requirements.
Additionally, our AI call agents can pull real-time data from your CRM, booking system, or internal databases, ensuring up-to-date information is provided to callers.
The development and deployment time varies depending on the complexity of the AI call agent. Most projects under our Basic/Standard plans are completed within 3-5 weeks, while more advanced solutions with custom integrations, call routing, and CRM connectivity may require additional time.
We work closely with you to optimise the setup for your business needs, ensuring seamless deployment and efficient operation from day one.
Your AI call agent data is securely stored in enterprise-grade Australian data centres, with primary facilities located in Sydney, Melbourne, and Canberra. We ensure full compliance with Australian data privacy laws, keeping your information safe and within the country.
If you have specific compliance or business requirements, you can choose a preferred storage location to meet your needs.
When the AI call agent encounters a complex enquiry it cannot resolve, it will automatically escalate the call to a human representative or take appropriate action based on your business rules.
Depending on the setup, the AI can:
This ensures that nuanced or sensitive issues receive human attention, maintaining high-quality customer service.
Your AI call agent’s knowledge base and business data can be regularly updated to keep responses accurate and relevant. Updates can include new FAQs, service changes, business policies, or call handling improvements.
Depending on your ongoing maintenance plan, updates can be:
For larger updates or feature enhancements, we provide custom solutions tailored to your business needs.
We offer 100% Australian-based ongoing support and maintenance to ensure your AI call agent runs smoothly. This includes regular updates, security patches, and performance monitoring to keep your system operating efficiently.
For troubleshooting or adjustments, our support team is readily available. Depending on your plan, we also offer:
Yes, the AI call agent can support multiple languages and be localised for specific regions. This allows businesses to provide multilingual customer service, ensuring callers can interact in their preferred language for a better experience.
Localisation also includes adapting responses to cultural nuances, accents, and regional terminology, making conversations feel natural and relevant to your audience. Whether you need support for English, Mandarin, Spanish, or other languages, our AI voice agents can be tailored to meet your business needs.
Our platform implements security at every level of the technology stack. From application-level protections and cloud firewalls to encrypted data stores and VPN access controls, we’ve engineered comprehensive safeguards that protect your AI applications without compromising performance or flexibility.
Dive deep into your transcript analytics, review call histories, and download data with ease. Gain valuable insights to understand user engagement and optimise your AI call agent performance, all in one convenient location.
Let AI call answering services do the talking - and the work. Boost your business with smart automation and trusted Australian support.
